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Complaints Policy

We strive to provide excellent service. If you’re unsatisfied, here’s how to raise a complaint:

1. How to File a Complaint

  • Send an email to service@skilledzone.com with your name, contact details, and a detailed description of the issue.
  • Include any relevant documentation or evidence.

2. Complaint Resolution Process

  • We will acknowledge your complaint within 2 business days.
  • A thorough investigation will be conducted, and a resolution will be provided within 10 business days.
  • If more time is needed, we will inform you of the delay.

3. Escalation
If you’re not satisfied with the resolution, you may request escalation to a senior team member for further review.

4. Continuous Improvement
We use complaints to improve our processes and ensure better service in the future.

For further assistance, contact us at +8809611656917 or service@skilledzone.com.

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